Terms & Conditions
Aquariums, Reptiles & Birds at Cranbourne
Effective: March 2021
Thanks for visiting Aquariums, Reptiles & Birds at Cranbourne!
These terms of service (“Terms”) cover your use and access to the services, products and websites (“Services”) provided by Aquariums, Reptiles & Birds at Cranbourne.
Please read the following Terms and Conditions carefully before placing your order or using www.aquariumsatcranbourne.com.au. These Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability
Our Privacy Policy explains how we collect and use your information while our Warranty Policy outlines our responsibilities when offering our Services.
Agreement
These terms and conditions together with your order constitute the entire contract between you and us for the supply of products and/or services. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to vary it in writing or by email.
By using our Services, you’re agreeing to be bound by these Terms, and to review our Privacy, Delivery & Returns, Payment Information and Warranty Policies. If you’re using our Services for an organisation, you’re agreeing to these Terms on behalf of that organisation.
Use of Website
When you use our website or Services, it is on an “as is” basis and is entirely at your own risk. We shall not be responsible for any detriment incurred by reliance that you place on our website or services.
You will need to register by creating an account with Aquariums, Reptiles & Birds at Cranbourne in order to obtain access to certain services, including products. If you choose to create an account with us, you agree to provide only accurate, complete registration information, and you will keep that information up-to-date if it changes. When you register, you will obtain unique log-in credentials (a user ID and password).
You are solely responsible for the activity that occurs on your account, and you must keep your user ID and password secure. If you suspect or become aware of any unauthorised use of your account or that your user ID and password are no longer secure, you agree to notify us immediately
Changes to Information
Aquariums, Reptiles & Birds at Cranbourne may make changes in the products described, and to other content of the website, at any time without notice.
We make every effort to ensure that products and information on our websites are accurate. However, as we are human too, sometimes inaccuracies, typographical errors (aka ‘typos’) or misinterpretations may occur. We reserve the right to correct such errors as they are identified.
All images on our website are in our catalogue are for illustration purposes only. They are representations only and the actual part may vary.
Prices
The price displayed for products on our websites, or in our catalogue, represent the full price inclusive of GST (Calculated 10% Goods and Services Tax). The product itself does not include postage or delivery, which will vary depending on the location.
We always seek to provide products at the most competitive prices and reserve the right to change prices displayed on our website for our products at any time.
All prices listed on this website exclude Delivery Costs. Delivery Costs are shown separately on an Order.
Age Restrictions
You must be at least eighteen (18) years of age to place an order with us online. We do not knowingly accept orders from anyone under 18.
By placing an order online with us you acknowledge that you are over eighteen (18) years of age.
Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 19, we reserve the right to seek compensation for such a loss or damage from the parents or guardians of the person who placed the order(s) with us.
Communications
By using our website, you consent to receiving communications electronically via email and/or phone. We will communicate with you by email, phone or by posting notices on our website.
Aquariums, Reptiles & Birds at Cranbourne does not purchase customer contact information. Any information received by us is only obtained as a result of customers directly giving us their details and will be handled in accordance with our Terms and also Privacy Policies.
Copyright
We respect the intellectual property of others and ask that you do too.
Material contained on our website may be protected by copyright. You may use the website for personal and non-commercial purposes. You must not use, copy, distribute, transmit, store or publish and material on this website without prior written consent.
Our website and the products, technologies and processes contained on our website may be the subject of other intellectual property rights owned by third parties. You agree that no license is granted to you in respect of those intellectual property rights other then as set out in these Terms.
Our registered trademarks and logos or any other registered trademark and logo on our website must not be used or modified in any way without obtaining prior written consent of the owner of the trademark or logo.
Accounts
To purchase from us online you must establish an account with Aquariums, Reptiles & Birds at Cranbourne. This account may be established through our website.
We retain sole discretion in relation to, refusal to allow an account to be established, and/or to terminate accounts, and/or remove and edit account details.
You agree to provide accurate information to us at your own discretion. To establish an account with Aquariums, Reptiles & Birds at Cranbourne we do require an email address, delivery and/or billing address and telephone number. It is your responsibility to keep these details up to date any incorrect information provided may result in a delay in delivery of your order or non-delivery of your order. You are responsible for the safety and security of your account password.
You may only have one active account and your account is non-transferable.
Termination
You’re free to stop using our Services at any time. We also reserve the right to suspend or end the Services at any time at our discretion and without notice. For example, we may suspend or terminate your use of the Services if you’re not complying with these Terms, or use the Services in a manner that would cause us legal liability, disrupt the Services or disrupt others’ use of the Services. We reserve the right to terminate and delete your account if you haven’t accessed our Services for 12 consecutive months.
Payment & Shipping Information
Credit Card
Visa / Master Card / American Express
PayPal
We do not charge a credit card surcharge!
Shipping
Aquariums, Reptiles & Birds at Cranbourne uses Sendle as our primary delivery method but on occasion use other methods should this be faster, more affordable or more convenient.
Shipping Costs
To keep our product prices as competitive as possible and as simple as possible Aquariums, Reptiles & Birds at Cranbourne charges a standard delivery charge on all orders, which is indicated at Checkout. From time to time Aquariums, Reptiles & Birds at Cranbourne will offer freight free on promotional items.
Standard | $5 inc GST
Heavy Items | $22.00 inc GST
Delivery Times
All products advertised on Aquariums, Reptiles & Birds at Cranbourne are generally in stock and ready to be shipped, unless there has been an inventory count error, or the item has been damaged in any way.
Standard | 2 – 5 Business Days
Heavy Items | 3 – 5 Business Days
Shipping times may vary for Rural / Regional areas, WA & NT. Once an order has left our warehouse the responsibility for delivery is upon the carrier service & the customer.
If a situation does arise where there may be delays in your order, we will contact you, normally via the e-mail or telephone number which you will have provided when placing your order. During the holiday seasons there can be delivery delays due to higher volume of postage so please keep that in mind when ordering for special occasions.
Aquariums, Reptiles & Birds at Cranbourne recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any redelivery delays and/or fees.
Authority to Leave
By selecting ‘Yes’ at the checkout page (or if you selected this option over the telephone with our Customer Service Center, Aquariums, Reptiles & Birds at Cranbourne will leave your parcel at your unattended premises in accordance with your instructions.
You agree that the parcel is deemed received when left at your premises.
Aquariums, Reptiles & Birds at Cranbourne and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release Aquariums, Reptiles & Birds at Cranbourne from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.
Warranty & Returns
Please choose items carefully before making your selection and proceeding with your on-line purchase order as we do not refund for change of mind.
We are only able to accept a product for a refund, replacement or credit where there has been a major failure, such as:
- When the product has been assessed and found faulty.
- The product has been wrongly described.
- The product differs from the sample provided.
- The product does not meet the “fitness of purpose”.
You have 30 days from delivery to request an exchange, refund or store credit.
Refunds will be processed within 5 business day.
Aquariums, Reptiles & Birds at Cranbourne may offer a refund at its own discretion however discretionary refunds may carry a 20% restocking fee and all postage fee’s must be paid by the customer.
Aquariums, Reptiles & Birds at Cranbourne takes no responsibility for a product lost in transit when being returned to the address below:
Aquariums, Reptiles & Birds at Cranbourne
14 Cooper Court
Cranbourne, VIC 3977
Damaged Deliveries
If an item has been damaged in transit, photographs of the item/s and all packaging must be sent to enquiries@aquariumsatcranbourne.com.au within 48 hours of the delivery date.
Warranty
All products sold by Aquariums, Reptiles & Birds at Cranbourne are covered by a manufacturer’s warranty in which Aquariums, Reptiles & Birds at Cranbourne is authorised to offer as an Australia retailer of all products we sell.
Warranty items will be assessed by either Aquariums, Reptiles & Birds at Cranbourne technical staff or the manufacturers technical staff before a claim can be approved.
In addition to the standard manufacturer’s warranty, Aquariums, Reptiles & Birds at Cranbourne may offer an optional Extended Warranty on certain items of which you may like to take advantage of.
Conditions of warranty:
- All warranties are a back to base repair warranty unless specifically specified by the manufacturer.
- Proof of purchase must be shown in order to claim warranty.
- Warranty claims must be within manufacturers given time frame.
- Warranty claims must meet manufacturer’s warranty conditions.
- All products come with a minimum 12 months warranty.
- Return of products for warranty is back to base as such return freight is at customers expense.
- Any Manufacturer’s Warranty offered by Aquariums, Reptiles & Birds at Cranbourne applies in addition to and applies alongside Australian Consumer Law.
Disclaimer
Aquariums, Reptiles & Birds at Cranbourne strives, to the fullest extent possible, provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Aquariums, Reptiles & Birds at Cranbourne, nor any employee or representative of Aquariums, Reptiles & Birds at Cranbourne will be liable for damages arising from the use of this website or the products sold here.
Changes to Policies
If Aquariums, Reptiles & Birds at Cranbourne makes changes to any terms or conditions of this Privacy Agreement, the changes will be posted in this document.
We may change, modify, add or remove portions of this Agreement at any time, and any changes will become effective immediately upon being posted unless we advise otherwise.
Resolving Disputes
Let’s try to sort things out first. We want to address your concerns without needing a formal dispute. Our staff are human too and sometimes they do make mistakes and sometimes misunderstandings do happen.
We ask that if you do have a problem, issue or even just a question, please feel free to contact us first via our enquiries@aquariumsatcranbourne.com.au email and we will try to find a viable solution for any situation that may arise.
Contact
If you are unsure about any of the information in these documents, please feel free to contact us anytime via email at enquiries@aquariumsatcranbourne.com.au
Privacy Policy
Aquariums, Reptiles & Birds at Cranbourne
Effective Date: March 2021
This following document sets forth the Privacy Policy for aquariumsatcranbourne.com.au “Aquariums, Reptiles & Birds at Cranbourne” website. Aquariums, Reptiles & Birds at Cranbourne is committed to providing you with the best possible customer service experience. Aquariums, Reptiles & Birds at Cranbourne is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
In order to continually provide you with the best service possible we may require that you first provide personal information, which we determine is necessary for us to fulfil your requirements to the best of our ability.
Collection of your Personal Information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Aquariums, Reptiles & Birds at Cranbourne customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password or provide sensitive information in the recovery of your lost password. We take great care when dealing with your private information and subscribe to the 13 Australian Privacy Principles (APPs) that can be found at the OAIC website (www.oaic.gov.au).
Sharing Information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Aquariums, Reptiles & Birds at Cranbourne takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Aquariums, Reptiles & Birds at Cranbourne do however reserve the right to fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful. We may, to cooperate with a law enforcement investigation, without prior notice to you, disclose your information if required to do so by law, court order, as requested by other government or law enforcement authorities, or in the good faith belief that disclosure is otherwise necessary or advisable, including (without limitation) when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Use of your Personal Information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic; trends and delivering personalized content to you while you are at this Site.
You agree to us using your email address to send you emails and communications regarding your account, any orders you place and information about the products and services sold by us.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.
Computer Stuff
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide personalised service, and storage of items in your Shopping Cart between visits.
Cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.
You will be able to browse our website but in order to shop your browser must be set to accept cookies.
When you visit our website, we and our Internet Service Provider may record your IP address and information on the type of operating system (e.g. Windows) and browser software (e.g. Microsoft Internet Explorer or Safari) you are using. This helps us to diagnose problems with servers and for system administration. Your IP address is also used to help gather aggregated demographic information.
Changes
If Aquariums, Reptiles & Birds at Cranbourne makes changes to any terms or conditions of this Privacy Agreement, the changes will be posted in this document.
We may change, modify, add or remove portions of this Agreement at any time, and any changes will become effective immediately upon being posted unless we advise otherwise.
Privacy Policies of 3rd Party Websites
Please be aware that on our site we may have advertisements and links to other websites that may collect personal information about you. This Privacy Agreement does not cover the information practices or policies of such websites. We encourage you to read the privacy agreements of all such sites, as their policies may be materially different from the ones covered in our Privacy Agreement.
Contacting us
Aquariums, Reptiles & Birds at Cranbourne welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by emailing enquiries@aquariumsatcranbourne.com.au
